Terms & Conditions and Payments


Sunny Smiles Family Terms & Conditions

  • Sunny Smiles acts as an introductory agency and does not employ the Au-pairs, Mother’s Help, Housekeepers or Elderly Companions.
  • Sunny Smiles cannot take any responsibility for any loss, damage, expense, injury or inconvenience suffered by the family and for an acts or attitudes of the Applicants.

Payment Options and Terms

Sunny Smiles offers two schemes of payments one of which is to be chosen by the Client:

a ) INITIAL PAYMENT SCHEME

The Client pays full placement fee according to the Au-pair Fee Table in advance. The Client is invoiced according to the Au-pair Fee Table below in the first week after the Au-pair’s arrival. The invoice must be paid in full by the Client within 7 days of the date of the invoice.  If the Client fails to pay the placement fee on time, Sunny Smiles reserves the right to charge a surcharge of 4% per week until the invoice and further surcharges are cleared in full.

FEE TABLE / FIRST PLACEMENT

Length of stay 1-3 MONTHS
(summer placements only)
1-5 MONTHS 5-12 MONTHS
Au pair female/ male single/ Home Assistant £115 £235 £415*
Au pair Couple/ Mother’s Help/ Housekeeper/Elderly companion £220 £395 £595*

* 15% discount applies to maximum stay of 6 months.
All fees are subject to a minimum charge of £120.
These fees are NOT subject to VAT

REFUND TABLE

Applies if the applicant leaves the family during the first 6 weeks of his/her placement. Those refund conditions apply for first applicant only; in case of further replacements the standard fees apply according to the above table.

APPLICANT’S LEAVING DATE REFUND/REPLACEMENT
within first 2 weeks full refund ( less minimum charge) OR free replacement
between 2 to 4 weeks 50% refund ( less minimum charge) OR free replacement
between 4 to 6 weeks 25% refund ( less minimum charge)  OR free replacement
after 6 weeks NO refund and replacement on standard terms

Note: No refund or replacement applies for the short term Applicant (1-3 months).

Sunny Smiles has to be notified by the Client in writing at least 14 days before the Applicant is due to be dismissed from the family and the Applicant must be given 14 days’ notice  if any refund or replacement is required (for immediate dismissal see below).
If Sunny Smiles fails to find a replacement within 2 weeks after receiving the Client’s letter of Applicant’s dismissal, appropriate refund according to the above table will be forwarded to the Client.

b) REGULAR PAYMENT SCHEME

Registration fee of £50 (£100 per couple, Mother’s Help,Housekeeper, Elderly companion) is payable by the Client when sending completed Family Application Form to Sunny Smiles. This fee is paid only once and is refundable only if Sunny Smiles fails to place an Applicant with the Client.
All fees are subject to a minimum charge of £120

Thereafter the Client pays a monthly charge of £45.00 (£65.00 per couple,Mother’s Help, Housekeeper, Elderly companion) by standing order to Sunny Smiles whilst they have a Sunny Smiles’ Applicant (minimum Applicant’s stay for the Regular Payment Scheme is 3 months). The monthly standing order payment is to be sent by the Client on the due day of every month for a whole period of time when the Applicant is placed by Sunny Smiles stays with the Client (first payment is due on the arrival date of the Applicant). The Au pair programme for each individual Au-pair runs for up to 24 months therefore the Client is liable to the monthly payments for up to 24 months. If the Client cancels the monthly payment before the originally planned departure date of their Au-pair (stated on the Au-pair’s Application Form) without giving notice to Sunny Smiles in writing about the termination, an invoice for the remaining number of months of the originally planned length of stay of the Au-pair will be forwarded to the Client and will be payable within 7 days, otherwise Sunny Smiles reserves a right to charge a surcharge of 4% per week until the invoice and further surcharges are cleared in full.

If there is a need of a replacement at any time and the Client’s monthly payments are up to date, Sunny Smiles will replace the Applicant with no extra cost. Sunny Smiles must be notified in writing at least 14 days before the Applicant is to be dismissed by the Client and the Applicant must be given 14 days’ notice (for immediate dismissal see below). If the Client has been without an Applicant for certain amount of days, Sunny Smiles will refund proportional over payment of monthly payments for this period to the Client. If Sunny Smiles fails to find a replacement Applicant, then any proportional over payment of monthly payments will be refunded to the Client for the excess period.

THE CLIENT IS NOT ENTITLED TO ANY REFUND, IF:

  • There has been a short term Applicant placed with the Client (1-3 months).
  • Fails to fulfil any of the Terms and Conditions in this Contract.
  • The Applicant leaves due to unreasonable conditions such as physical or verbal abuse and other conditions mentioned  in section  How to Avoid Misunderstanding and Driving in the UK.

Note: Sunny Smiles reserves a right to decide in every individual case what are and what are not unreasonable conditions and further more whether the Client’s family will be entitled to a new replacement or any kind of refund.

CANCELLATION

If the client decides not to accept the Applicant less than 5 days Inc. prior the agreed Applicant’s arrival, the Client will be charged 50% of the remaining amount payable  according to the Placement Fee Table; this fee is payable within 7 days of the invoice. Sunny Smiles reserves a right to charge a surcharge of 4% per week until the invoice and further surcharges are cleared in full.

IMMEDIATE DISMISSAL

Only if any of the following should happened whilst the Applicant is placed in your family, immediate dismissal is acceptable: stealing, physically hurting children, damaging the Family’s property, somehow harming the security of the Family members, repeatedly abusing the family house rules, lying leading to somebody’s harm.

Note: insufficient help from the Applicant, untidiness, bad hygiene or unfriendly attitude towards the Family members are not sufficient reasons for Applicant’s immediate dismissal. Should the Family dismiss the Applicant for such or another reason it will be entirely at discretion of Sunny Smiles if a new replacement will be found or any refund returned.

  • Although Sunny Smiles takes every care to check the Applicants details and tries to match them to the best of their knowledge, the Agency cannot be held responsible for any personality clashes between the Family and the Applicant.
  • Sunny Smiles does not take any responsibility for any damage or loss resulting from introduction, provision of service or any acts, omissions or conduct of the Applicant introduced by the Agency.
  • The family takes full responsibility for ensuring that the Applicant placed with the family is aware of all responsibilities.

By submitting your Family Registration form, you as Client (Family) confirms acceptance of the parts of Sunny Smiles Au pair Agency contract stated above and terms and conditions including payment and refund conditions stated overleaf.

These Terms and Conditions are governed by the law of England & Wales and are subject to the exclusive jurisdiction of the Courts of England & Wales.

 

Reviewed August 2017