Problems and How We Can Help


If you are coming as Au-pair to the UK, our agency will deal with any problems arising while you are staying with one of our families.

If any of the problems mentioned in the chapter HOW TO AVOID A MISUNDERSTANDING– arise during the Au pair placement,  the agency will help you to find a solution.

If it becomes necessary find a new family for you, the agency will do their best to act as promptly as possible, providing that you have not acted in any way to harm the family (if such case occurs, the agency will NOT take any responsibility for you). Please read carefully the subsection below to understand in what cases the agency is not under any obligation to help.

If you intend to leave the family for whatever reason, at least 14 days’ notice prior to the termination of the placement is required (the same applies for termination from the family). If you or the family fail to give such a notice it is entirely up to the agency to decide whether any help will be offered.

If the family dismisses you immediately without any of the reasons stated below in paragraph 4 applying, then you should contact us or our partner agency and we will offer you any possible help.

PLEASE TELL US, IF THIS HAPPENS TO YOU. IT IS NOT ONLY FOR YOUR OWN GOOD, BUT FOR THE GOOD OF ANY FUTURE AU-PAIRS WHO MAY END UP IN THE SAME POSITION.

When can the agency refuse to help you?

  1. If you refuse to help the family with housework.
  2. If you do not interact and are unable to look after children.
  3. If you prove irresponsible (e.g.returning home late).
  4. If any of the following should happen whilst you are placed with the family: stealing, physically hurting children, damaging the family’s property, somehow harming the security of the family, repeatedly abusing the family house rules, lying.